Local camera and media data
Delete photos, video, captures, monitoring results, and saved files through the product, photo library, file manager, or device settings. Clear product storage or uninstall where appropriate; manage device backups and recently-deleted folders separately.
Connections and nearby devices
Remove saved camera or printer connections in the product and forget devices through Local Network, Wi-Fi, or Bluetooth settings. A camera, printer, router, or companion service may retain its own configuration or history.
Print files and destination copies
Delete print files, queue items, exports, emails, shared copies, and cloud backups through each destination. Removing a local source does not erase a copy already sent to a printer or independent service.
Remote media
Media uploaded for user-selected remote processing and corresponding results are automatically deleted no later than two weeks after the last related activity. Contact us if you have a concern about this process.
Company support records
Email [email protected] from the support address used. Give the approximate date, platform, and topic needed to locate the record. Do not attach unnecessary camera footage or documents.
Stores, ads, SDKs, and device makers
Use app-store tools for purchases, trials, subscriptions, refunds, and store accounts. Use the applicable privacy route for advertising or SDK providers, camera/printer makers, and destinations that control information independently. Uninstalling does not cancel a subscription.
Request and verification
- State the right or deletion outcome requested.
- Give the support email, approximate date, and platform.
- Identify the relevant region if needed.
- Avoid passwords and unnecessary identity documents.
We may verify control of the email or an agent’s authority.
Timing and exceptions
We respond within applicable legal periods. Limited records may remain for security, fraud prevention, accounting, legal claims, or compliance. Protected backups may remain inaccessible until overwritten. Independent providers use their own schedules.
Result, appeal, and contact
We will explain the action or lawful limitation. Where available, you may appeal or contact a competent privacy authority. Questions go to [email protected]. See the Privacy Policy and Terms of Service.